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Introduction: How does Broadband
phone work?
Step
1: Connect the ATA to your Broadband connection
Step
2: Run the latest ATA software
Step
3: Verify & Configure your IP address
Verify
that your ATA has a valid IP Address
DHCP
Configuration
Static
IP Configuration
Define
a secondary IP configuration
Step
4: Configure your ATA
Determine
Configuration Type - NAT or non-NAT
Complete
ATA Configuration Form
Step
5: Start using your ATA with iConnectHere
Introduction:
How does Broadband phone work?
You
must have a broadband Internet connection and
the Cisco ATA (or other SIP device). Since Broadband
Phone works independently of your computer, there
are no requirements at all for your operating
systems.
In
some case you will not necessarily need a router
if your cable modem has 2 Ethernet ports and supports
NAT.
Routers and Broadband service are not sold through
Advose. Routers are generally available from most
retail or online stores.
Just
follow the following step-by-step guide below
to setup your ATA to work with Advose Broadband
Phone Service.
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Step
1: Connect the ATA to your Broadband connection
Use
this illustration of the back of the ATA to connect
it to your network.
1.
Port 1 - plug your analog telephone cord
in here to work with your Advose account.
2.
Port 2 - if you are using two accounts
with your ATA, plug a second analog phone cord
in here for your second account
3.
Ethernet Port - use an Ethernet cable
to connect your ATA to your router or Internet
connection
4.
Power connection - Connect the power
to your ATA
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Step
2: Run the latest ATA software
In
order to utilize the Advose broadband service
with an ATA, you must be running Version 2.16
ata18x (Build 030709a) or higher of the Advose
software.
You
can check what version and build you are running
by dialing two codes from your phone.
Pick
up the phone and press the button on the ATA.
You will hear the prompt say "Configuration
Menu".
To check the version number of your firmware,
dial "123#" on your telephone.
Hang up the telephone.
Pick up the phone and press the button on the
ATA. You will hear the prompt say "Configuration
Menu".
To check the build number, press the button on
the top of the ATA and dial "123123#".
Please follow the instructions below if you need
to upgrade your software.
DO
NOT unplug the ATA whilst upgrading.
1. Pick up the phone and press the button on the
ATA. You will hear the prompt “Configuration
Menu.”
2.
Press 1 0 0 # to access the upgrade menu.
3.
Enter the following information into the phone
exactly as listed: 213*137*73*159*8000#
4.
After a short time (up to 5 minutes), you will
hear the words “Upgrade Successful”.
5.
Your software has been upgraded successfully.
To read the software version again, press 123#.
If
the upgrade fails, verify that your ATA is properly
configured on your home network and check your
ISP connectivity.
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Step
3: Verify & Configure your IP address
Verify
that your ATA has a valid IP Address
You
will also find out if you are behind a NAT - for
Step 4 below.
1.
Be prepared with pen and paper.
2.
Pick up the phone connected to Port 1 of the ATA
and press the button on the top of the ATA.
You will hear a voice prompt saying “Configuration
Menu”.
3.
Key in 8 0 # and write down the IP address read
back to you.
If
the IP is 0.0.0.0, you do not have a valid IP
address.
Hang up the phone, unplug and re-plug your ATA
power cord.
Wait 2 minutes, and check the IP again.
If you still get 0.0.0.0, contact your network
administrator.
If the IP is in the following ranges then you
are probably behind a NAT.
10.x.x.x
172.16.x.x to 172.31.x.x
192.168.x.x
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DHCP Configuration
If your network utilizes a DHCP Server to assign
IP Addresses to network devices, or if you are
connecting the ATA to a home router such as a
Linksys or Netgear router, please do the following:
1.
Pick up the telephone again and press the button
on top of the ATA. You will hear a voice prompt
that says “Configuration Menu.”
2.
Press the keys 2 0 # on your analog phone.
3.
Then press 1 # to enable DHCP.
4.
Then press 3 to save your configuration settings.
5.
Pick up the phone again and press the button on
top of the ATA. You will hear a voice prompt that
says "Configuration Menu.”
6.
Press the keys 8 0 # on your analog phone. The
system will now read back the IP address of your
ATA. Please write it down.
If the IP address you hear is 0.0.0.0 then either
your network does not have a DHCP server (in which
case you should proceed to the Static IP Configuration
below) or your DHCP Server is not assigning an
IP address to the ATA (in which case you should
contact your network administrator for assistance).
7.
Hang up the telephone and proceed to Step 4 to
configure your ATA.
8.
Press the keys 8 0 # on your analog phone.
9.
The system will now read back the IP address of
your ATA. Please write it down.
If the IP address you hear is 0.0.0.0 then either
your network does not have a DHCP server (in which
case you should proceed to the Static IP Configuration
below) or your DHCP Server is not assigning an
IP address to the ATA (in which case you should
contact your network administrator or ISP for
assistance).
10.
Hang up the telephone and proceed to Step 4 to
configure your ATA.
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Static IP Configuration
First make sure you have the following information
from your Internet Service Provider or IT Administrator:
IP Address
Default Gateway
Subnet Mask
DNS Server IP
1. Pick up the telephone and press the button
on top of the ATA. You will hear a voice prompt
that says "Configuration Menu.”
2.
Press 2 0 # on your analog phone to access the
Static IP configuration Menu.
3.
Press 0 # to disable Static IP configuration on
your ATA.
4.
Press 3 to save the setting.
5.
Press 1 # to access the IP Address Menu.
6.
Enter your IP Address using the “*”
key in place of the “.” (i.e.123*45*67*89
to represent the IP Address 123.45.67.89) and
press the “#” key.
7.
Press 3 to save the setting.
8.
Press 2 # to access the Default Gateway Menu.
9.
Enter your Default Gateway using the “*”
key in place of the “.” (i.e. 123*45*67*89
to represent the Gateway 10.45.67.89) and press
the “#” key.
11.
Press 3 to save the setting.
12.
Press 1 0 # to access the Subnet Mask Menu.
13.
Enter your Subnet Mask using the “*”
key in place of the “.” (i.e. 123*45*67*89
to represent the Subnet Mask 123.45.67.89) and
press the “#” key.
14.
Press 3 to save the setting.
15.
Press 9 1 6 # to access the DNS Server IP Menu.
16.
Enter your DNS Server IP using the “*”
key in place of the “.” (i.e. 123*45*67*89
to represent the DNS IP 123.45.67.89) and press
the “#” key.
17.
Press 3 to save the setting.
18.
Hang up the telephone and proceed to Step 4 to
configure your ATA.
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Define a secondary IP configuration
Regardless of the type of primary IP Address you
have, DHCP or Static, you will need define a secondary
IP address, in the event that the primary is unavailable.
To configure the secondary DNS, please do the
following:
1.
Press 917#.
2.
Enter the following secondary DNS Server IP using
the * key in place of the “.” The
DNS Server IP you should key in is 213.137.73.254
and press the # key (i.e. 213*137*73*254#).
3.
Press 3 to save the setting.
4.
Hang up the telephone.
5.
You are now ready to proceed to Step 4 to configure
your ATA.
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Step
4: Configure your ATA
Determine
Configuration Type - Non-NAT or NAT
NAT (Network Address Translation) is an added
security feature of many routers and networks
that increase your ability to safely transmit
information to and from the Internet.
To
see if you have NAT, please consult with the documentation
of your home router, or consult your network administrator.
If
the IP is in the following ranges then you are
probably behind a NAT.
10.x.x.x
172.16.x.x to 172.31.x.x
192.168.x.x
You should determine if you need a NAT configuration
prior you proceed to the next steps below.
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Complete ATA Configuration
Form
1. Open your ATA configuration page.
Type
the following into your web browser: http://aaa.bbb.ccc.ddd/dev
where “aaa.bbb.ccc.ddd” represents
the IP address of your ATA.
Use
the IP address that you noted and saved on step
3.
You
can also retrieve the IP address assigned on step
3 by picking up your phone and pressing the keys
8 0 #. The system will read back the IP address
to you.
Return
to Step 3 for instructions on verifying your IP
address, if needed.
2. Complete the ATA Configuration form according
to your configuration type
Enter
the values for your configuration type into the
corresponding fields as indicated on the sample
ATA Configuration forms:
Make Calls only - Non-NAT Configuration
Make
Calls only - NAT Configuration
Make
& Receive Calls - Non-NAT Configuration
Make
& Receive Calls - NAT Configuration
To update the configuration form for a secondary
account, first enter all information for your
first account. Then you can enter the values for
the configuration of your second account.
Configure Second Account - Make Calls only
Configure
Second Account - Make Calls & Receive Calls
ONLY INPUT VALUES INTO THE SPECIFIED FIELDS. DO
NOT change the values in any of the other fields.
To do so may cause your ATA not to work properly.
Click
APPLY at the bottom of the page to save your settings.
When the page refreshes, click the Reload link
at the top.
If
you complete the configuration and your ATA does
not work, check with your network administrator
that your IP is valid on your network.
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Step
5: Start using your ATA with iConnectHere
1.
Unplug the power cord from your ATA and plug it
back in.
2. Wait for the red light on the ATA to stop flashing.
3. Pick up the phone and start dialing.
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